My water was disconnected due to non-payment. What do I need to do to get it reconnected?
You will need to call our office to make the required minimum payment before service will be restored. We accept VISA or MasterCard, debit or credit. We can take the payment over the phone. Payments done by you using our online payment system will still need to be called in to us, to let us know the payment has been made. Reconnection of service is usually same day, but there is no guarantee, however, we make every attempt to get an address reconnected. Addresses that have made payment during “shutoff day” are collected and called out to the Utility Operators in the early afternoon. Payments received after the call out have a slimmer chance of same day reconnection.

Show All Answers

1. How can I set up a utility account?
2. What is the difference between the Water Base charge and the Water Consumption charge?
3. Is there any Water Consumption included in the cost of the Water Base charge?
4. How is my Water Consumption calculated?
5. When is my consumption billed?
6. What time period does the base charges cover on my bill?
7. How can I use the exact amount of water several months in a row?
8. When are Utility payments due?
9. Is there a late fee if my payment is not in your office by 5:30 PM on the due date?
10. I am moving from one address to another, both serviced by the Cowlitz County Department of Public Works. What do I need to do?
11. I am currently living at an address serviced by the Cowlitz County Department of Public Works, but am moving to an address that is not. What do I need to do?
12. I paid a fully refundable deposit when I started service. When will I get my deposit back?
13. How long before my water can get connected?
14. My water was disconnected due to non-payment. What do I need to do to get it reconnected?
15. How do I view the Water & Sewer Utilities Policies & Procedures?